Do you have technical questions or questions about a Lenz product?
We are happy to help, and this is how you can reach us: support@lenz-elektronik.de
Postal address: Lenz Elektronik GmbH Â- Vogelsang 14 Â- D 35398 GieÃen
Telefonhotline
We have our telephone times for youextended by one hour per dayThe current hotline times are:
Tue and Thu 13-16 and Wed 09:00 to 12:00: +49 (0) 6403 900 133
Fax for technical questions: +49 (0) 6403 900 155
If you have sent us a product and would like to enquire about the "state of affairs", you can use this email address for this purpose: service@lenz-elektronik.de
If you reply to an e-mail from our company...
...please leave the Complete original text in the mail and add your comments about it. This makes it easier for us to process and speeds up the response.
If you have general questions...
...about our products or need help with products that you are already using, then it is best to first take a look at our FAQ pages. If you cannot find an answer to your question here, you can of course also contact us by post, fax, email or telephone.
Please have the following information ready for us:
If you make use of our repair or spare parts service...
Attention! Important: Please do not remove any supposedly defective components from the vehicles. Please always return the complete vehicle to us unless expressly agreed otherwise with our service department!
And please remember the following:
- Please add the following to your consignmentnecessarily the completed Service consignment note with as detailed a description of the fault as possible.
- TheExact product name: Not simply "locomotive decoder" but e.g. "locomotive decoder STANDARD+", so please use the exact product designation.
- Information about the data you useDigital system. Please describe whether you are using an LZV200, LZV100, LZ100, compact or other digital plus control centre or whether it is a digital control unit from another manufacturer.
- Please give us the respectiveVersion number of the products. You can find out how to determine the version number in the operating instructions for the products.
- Please send the item only to the above postal address.
- Frank the consignment. Our inbox is required to reject unstamped or insufficiently stamped consignments.
- Enclose a copy of the proof of purchase to safeguard your warranty claims. Otherwise, no warranty claims can be made.